Refund policy
Last updated: November 2025
At LIONS WEAR, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read the conditions below to understand how returns and exchanges work.
Eligibility for Returns / Exchanges
We accept returns or exchanges in the following cases:
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Wrong size selected
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Product received with a clear defect or quality issue
To be eligible:
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The request must be made within 5 days of receiving the order
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The item must be in perfect condition
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Tags must still be attached
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The item must be in its original packaging
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The item must be unworn (other than trying it on at home)
We reserve the right to refuse any return or exchange that does not meet these conditions.
Shipping Fees for Returns
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If the product is defective → Lions Wear covers the return shipping cost
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If the exchange is due to incorrect size → Customer covers the return shipping cost
Exchanges
We offer exchanges only for size changes or confirmed product issues, subject to stock availability.
If the desired size is not available:
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You may select another item of the same value
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Or request a store credit for a future purchase
Refunds
Due to the limited nature of our drops and exclusive collections:
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Refunds are not available except in cases where the item is defective and a replacement is not possible
Approved refunds will be issued using the original payment method.
How to Request a Return or Exchange
Please contact us at:
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Order number
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Full name
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Photos showing product condition (if defective)
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Size requested for exchange if applicable
We will assist you with the next steps.
Non-Returnable Items
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Items washed or worn outside the home
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Missing tags or original packaging
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Items damaged due to misuse
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Requests made after 5 days
If you have any questions or concerns, our support team is always here to help.
📍 Lions Wear — Casablanca, Morocco
📧 contact@lionswear.ma